Managing Change

INTRODUCTION

This essay has been written to describe the importance of Knowledge, Knowledge Management, knowledge sharing, knowledge management implementation, role of Information technology in Knowledge management process in today’s contemporary and competitive market, implications of IT in KM implementation how organizations can achieve competitive advantage after successfully implementing the knowledge management program and managing the change management in a challenging environment. The essay covers the change and innovation topics based on a case study by Goel et al (2010) an investigation was carried out with the aid of a case study of NTPC, a navratan PSU of the government of India. It critically appraise the analysis supplied by Goel et al (2010) and provide alternative set of conclusions/implications. The essay outlines this perspective of knowledge management and examines the way it characterizes knowledge sharing processes and role of information technology in creating a virtual organization for knowledge sharing purposes. The findings support the knowledge management program of NTPC known as Lakhsya and it further provides solutions and agrees with the help of relative theories and examples provided by other authors and writers. Finally a solution to the challenges faced by NTPC’s knowledge management has been provided supported by two different theories of change management.

RESEARCH FINDINGS

The term Knowledge has been explained as what we are aware that knowledge involves the mental processes of comprehension, understanding and learning that go on in the mind and only in the mind, however much they involve interaction with the world outside the mind, and interaction with others. Wilson (2002) cited that whenever we wish to express what we know, we can only do so by uttering messages of one kind or another - oral, written, graphic, gestural or even through 'body language'. Such messages do not carry 'knowledge', they constitute...