Total Quality Management Success Story

Title: TQM Implementation and Organisational Development among Indian Industries

Authors: 1. Mostafa Moballeghi, M.Tech., Research scholar, B.N.Bahadur Institute of Management Sciences, University of Mysore, Manasagangotri, Mysore-06 E-mail: m_moballeghi@yahoo.com Mobile: 9986219511 2. Dr. B.Shivaraj, MBA, Phd., Professor, B.N.Bahadur Institute of Management University of Mysore, Manasagangotri, Mysore-06 Sciences,

Abstract Total Quality Management (TQM) is an integrated management approach that originated in the 1950's and has steadily gained acceptance all over the corporate sector. In India, TQM initiatives were first set by the Confederation of Indian Industries (CII) in the early 1980s. However, quality management is still a new development for many Indian corporations. Most companies are aware only of the ISO 9000 series standards, largely because of it requirement in export market penetration. This article is based on a study of TQM implementation in some Indian companies over the last two decades. The article attempts to trace the transition of Indian companies in the era of quality.

Introduction Total Quality is a description of the philosophy, culture and attitude of a company that strives to provide customers (both internal and external) with products and services that satisfy their needs. TQM philosophy expect quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations. It is a method by which management and employees can become involved in the continuous improvement of quality production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. For more than four decades after independence the companies in India enjoyed a protected market with virtually no competition, and some of them even monopolised the market, with customers having little or no choice. As a...