Pizza

MARIO’S PIZZA

Mario’s Pizza

Mercadus Houston

University of Phoenix

MBA/571

Alvaro Carreras

7/13/09

Mario’s Pizza

Introduction. Mario’s pizza place has like many other pizza owners strive for one thing, keeping customer’s coming back. In any business the number one focus is customer satisfaction. Customers do not want to wait in a line, to experience poor service and receive a bad product. The processes organizations put in place will determine the success factors of that business.

Simulation. In the pizza simulation the manager has to capitalize on all the components of the business: customer population, queues, service systems and the priority rule. As the manager improve processes and service to his pizza customers the staff must also improve on the culture in which these services are performed. “Total quality management is a management approach to such long-term success through customer satisfaction.”(Organization wide-approach, 2009) In the pizza simulation long-lines and lack of total capacity was an opportunity that needed improvement.

Alternative. The pizza scenario was faced with maximizing capacity and reducing customers wait time. “The number of minutes and hours available each day is the one thing we all have in common.”(Cooper, 1991) The object of controlling the process lies in reducing the customers wait time.

Current Process

| Activity | Time |

|Customer enters |6:30pm |

|Customers wait |6:41pm |

|Customers seated |6:42pm...