Critical Thinking

Running head: CRITICAL THINKING SIMULATION

Critical Thinking Simulation

Pablo Mejia

University of Phoenix

Rob Inglis

January 8, 2012

Critical Thinking Simulation

The purpose of this paper is to provide an understanding of the simulations results. The simulation required that a student assume the role of a Credenhill’s manager faced with various problems. The student will outline the evaluation tools used to solve multiple simulation problems. However, I will try to further explain how various decisions would have generated alternate results during the simulation. This simulation is design to test students at University of Phoenix problem formulation and decision implementation skills.

Problem Evaluation Tools

Criteria matrixes allowed students to evaluate Credenhill’s store issues based on the urgency of the problems. The matrix provided information used to frame each problem and identify various symptoms. Students were able to weigh the importance of each problem in order to categorize each problem by priority. A value analysis of potential solutions was performed once the problems were prioritized. Metaphorical thinking allowed students to actively compare and contrast various outcomes based on chosen criteria. A key aspect of Credenhill’s decision making process was intuition. Linda James’ knowledge of running a successful business provided insight in to possible scenarios that impacted business decisions. Useful tools such as cause and effect diagrams, affinity diagrams, and flow charts could have been used to better evaluate Credenhill’s organizational position. Cause and effect diagrams force problem-solvers to critical analyze all possible causes of a problem. Affinity diagrams categorize problems and solutions based on related data. Affinity diagrams are most often used in conjunction with brainstorming techniques. A commonly used technique outline the communication of processes is a flow...