Resrearch Paper

Part:1

1.1 Background

Knowledge and learning become perfect when it is associated with theory and practice. Theoretical knowledge gets its perfection with practical application. Recognizing the importance of practical experience, this term paper has been given to be prepared in order to fulfill the preparation for making internship report. The primary goal of preparing this term paper is to gather experience about how researches are conducted and how surveys are done.

We have done this term paper titled “A study on the comparison of customer satisfaction between Grameenphone and Banglalink” is a representation of the overall scenario of consumer behavior toward the telecommunication industry.

1.2Objectives

The main objective of the study is to identify and compare the levels of customer satisfaction of the Grameenphone and banglalink Subscribers.

1.2.1 Broad Objective

* To measure the level of customer satisfaction of Grameenphone & Banglalink.

1.2.1 Specific Objectives

* To give an overview on Grameenphone and Banglalink and their services.

* To detail the products offered by Grameenphone and Banglalink.

* To know how to construct hypothesis and conduct testing of these from collected data.

* To gather practical experience about how researches are conducted.

* To learn how surveys are done.

* To complete the preparation required for creating a fine internship report. 1.3 Methodology

1.3.1 Types of Research

This term paper is a exploratory type of research in nature & it administrated by collecting both primary and secondary data. It has tried to use both the primary and secondary sources of collecting information and some are to make the term paper presentable with as less abstraction as possible.

1.3.2 Sources of Data

* Primary source: It is the systematic collection of information directly from respondents using structured interview method through questionnaire.

* Secondary sources: Some secondary data...