Ob Midterm Review

Organization Behavior

Chapter1

1.Organizational behavior (OB)：A field of study that investigates the impact that individuals, groups and structure have on behavior within organization, for the purpose of applying such knowledge toward improving an organization’s effectiveness

2. Managers do

Management function | Planning | A process that includes defining goals, establishing strategy(策略), and developing plans to coordinate（调整）activities |

| Controlling | Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations（背离）. |

| Organizing | Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. |

| Leading | A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts |

Management role: 1) interpersonal(人际角色)

Figurehead(头面人物) Leader(领导者) Liaison(联络人)

2) informational(信息传递者)

Monitor(监控者) Disseminator(传递者) Spokesperson(发言人)

3) Decisional(决策角色)

Entrepreneur(创业者) Disturbance handler(混乱处理者)

Resource allocator(资源分配者) Negotiator(谈判者)

Management skills: 1) Technical skills

The ability to apply specialized knowledge or expertise（专门技术）.

2) Human skills

The ability to work with, understand, and motivate other people, both individually and in groups.

3) Conceptual skills

The mental ability to analyze and diagnose(诊断) complex situations.

3. Effective versus Successful Managerial Activities

1) Traditional management

Decision making, planning, and controlling

2) Communication

Exchanging routine(例行的) information and processing paperwork

3) Human resource management

Motivating, disciplining, managing conflict, staffing(人员指挥), and training

4) Networking...