Scharffen Berger Chocolate Maker Case Study

SBCM Chocolate Maker (A)

GSOE9810

GSOE9810 - PRODUCT AND PROCESS QUALITY IN

ENGINEERING

Scharffen Berger Chocolate Maker (A)

BY:

Group 10 - First Assignment

GROUP MEMBERS:

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Group 10 - First Assignment

ALMUTAIRI, Ali

BAI, Guang

VILLOTA ESPINOSA,

Alberto

WANG, Yang

ZHAN, Jinglei

1

SBCM Chocolate Maker (A)

GSOE9810

Outline

1. Introduction

2. Question 1

3. Question 2

4. Question 3

5. Recommendations and conclusions.

a). Manufacturing practice.

b). Quality control.

c). Quality based.

6. Appendix.

Group 10 - First Assignment

2

SBCM Chocolate Maker (A)

GSOE9810

INTRODUCTION

Scharffen Berger Chocolate Maker (SBCM) is a high-end chocolate maker based out

of Berkeley, California which was founded in 1996 by two friends, Robert Ste inberg

and John Scharffenberger. SBCM is a brand of chocolate that is manufactured by

Artisan Confection Industry. It is in the year 2005 that the company changes its

management team and, currently, it is operating under chocolate giants Hershey.

SBCM is a pioneer in this industry and has maintained its reputation for many years.

The product was founded by Steinberg and Scharffenberge r, hence, the name. They

manufactured and launched this product in the market using cacao beans imported

from different parts of the world. Among the many companies engaged in the

production of chocolate, SBCM is the only one that was able to manufacture

chocolate by turning beans into bars in the United States. In other words, the

company (unlike others in the industry) uses raw materials to manufacture

chocolates rather than purchasing from other chocolate manufacturing companies.

QUESTION 1: Explore the interaction of product quality with process

quality.

Production Overview

The interaction between product quality and process quality is a complex one

whereby the quality of output is highly depende nt on the process quality. Process

quality together with other...