Submitted by: Submitted by tdawn
Views: 1394
Words: 534
Pages: 3
Category: Business and Industry
Date Submitted: 12/06/2009 03:39 PM
Best Buy, one of the leading retailers of consumer electronic products in the US, was in the news for a workplace program called 'Results Only Work Environment' or ROWE, for its corporate employees. ROWE, focused only on results as a measure of employee productivity. Under ROWE, employees were allowed to work when they wanted, where they wanted, just as long as they achieved their targets. Hours were not measured and putting in an appearance at the office was not necessary. In this case study it will be discussed and analyzed.
Strengths and Weaknesses of the Results Only Work Environment
Best Buy gives employees the freedom to determine where and when they do their work. (ROWE)
With ROWE:
• There is no need for schedules
• Nobody focuses on how many hours did you work
• Nobody feels overworked, stressed out or guilty
• People at all levels stop wasting the company’s time and money
• Teamwork, morale, and engagement soar
• There’s no judgment on how people spend their time
ROWE is all about results. No results, no job. It’s that simple.
ROWE creates an environment that will best serve the needs of your customers, both internal
and external, by allowing teams to meet the customer in a seamless fashion or manner.
A Results‐Only Work Environment culture has the following characteristics:
• Trust and mutual respect between managers and both hourly and salaried employees
• Flexible roles and responsibilities
• Constant focus on the customer’s needs
• Results -Only edge
• Sense of commitment to the team and to the Company
• Freedom to act and to be held accountable
• Risk‐taking
• Frequent change
More ROWE employees in comparison to regular employees
• Have greater organizational commitment
• Report higher job satisfaction
• View the culture as ‘family friendly’
• Report increased job security
• Report less work‐family conflict
• Report a decrease in negative spillover from work‐to‐family
• Begin to sleep more than seven hours a night
•...