Business Report

Table of Contents

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Statement of Confidentiality & Non-Disclosure 3

Executive Summary 4

1. Purpose of Report 4

1.1 Report Objectives 5

2. The Organisation 6

2.1 Organisational Structure 6

2.2 Information Systems and Processes 8

2.2 Information Systems Performance 8

2.3 Organizational Performance 12

3. Key Findings and Recommendations 12

3.1 Key Findings 14

3.2 Recommendations 14

Appendix 14

References 16

Statement of Confidentiality & Non-Disclosure

This document contains proprietary and confidential information. All data submitted to Corporate Reservation System is provided on the basis that it is not to use or disclose any information contained herein except in the context of its business dealings with Huiying Ouyang. The recipient of this document agrees to inform its present and future employees and partners who view or have access to the document's content of its confidential nature.

The recipient agrees to instruct each employee that they must not disclose any information concerning this document to others except to the extent that such matters are generally known to, and are available for use by, the public. The recipient also agrees not to duplicate or distribute or permit others to duplicate or distribute any material contained herein without Huiying Ouyang's express written consent.

Huiying Ouyang retains all title, ownership and intellectual property rights to the material and trademarks contained herein, including all supporting documentation, files, marketing material, and multimedia.

BY ACCEPTANCE OF THIS DOCUMENT, THE CLIENT AGREES TO BE BOUND BY THE ABOVE STATEMENT.

Executive Summary

CRS is an independent agency which provide corporate clients reservation service to book accommodations and special events. After observing the case study of this organization, some problems have been found and some recommendation have...