Analyzing a Process

Description of why Analyzing a Process can be Useful to Collect

and Present Data from this Type of Process

A process is a never-ending opportunity for improvement. When analyzing a process often times you must present questions before you can derive the answers necessary to adapt the process or change it to meet the company’s need. When looking at the process some of the questions asked would be: Who are your customer? What do or should your customers expect from you? How are these needs being met currently? Has there been feedback to the efficiency of the current process? Which process needs the immediate attention? Do you have the resources to correct the problem? (Continuous Quality Improvement, 2006) Riordan has already determined that having a 93 percent average of on-time deliveries is not the standard of quality they wish to meet. In order to increase the on-time delivery rate the process must be analyzed so an increased efficiency rate can be achieved.

It is critical to correctly identify the process that needs improvement. When looking at the processes you must look at the transformation aspect, the quality aspect and the operations area to determine which area to address. The transformation aspect involves the equipment and facilities, quality would relate to information systems that plan and control production while the operations area would address issues such as training, motivation and perfecting work instructions. (Burrill, 1999) At some point, all areas can benefit from analysis, which will lead to greater efficiencies and quality of product or services. Instituting the Plan, Do, Check, Act policy allows opportunity to address issues and make adjustments as needed. Having a culture that fosters employees taking the initiative and being rewarded for innovative ideas that will increase quality will in turn benefit the company by having a better product, more favorable responses by the customer and increased profits for the company.

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