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Analysis of International Sourcing

Arvind Cheeruka (0910766)

University Canada West

Professor: Mr. Michele Vincenti

MBA 522 & Consulting/Research Project

April 25, 2012.

Title

Analysis of International Sourcing through Organizational Change Management (A case study of Infosys Company)

Table of Contents

Purpose of the study 5

Background 5

Introduction to Infosys Company 7

Problem Definition 8

SWOT Analysis of Infosys 8

Internal Analysis-Strengths 8

Internal Analysis- Weaknesses 8

External Analysis-Opportunities 9

External Analysis- Threats 9

Project Goal and Scope 10

Goal 10

Scope of the Project 10

Deliverables of the project 10

Research Questions 11

Research Approach and Methodology 11

Introduction to methodology 11

Types of Research Methodologies 11

Qualitative (Primary) research method 12

Primary research data 12

Quantitative (Secondary) research method 12

Secondary research Data 12

Literature Review 13

Change Management in Outsourcing 37

Risk Management 46

The identification of risks 47

Risk responsibilities 47

Obstacles and Milestones 48

Outcomes and Benefits 48

Results and Analysis 49

Questionnaire to Infosys Company Management 49

Conclusion and Recommendations 84

Recommendations 84

References 87

Purpose of the study

The main purpose of this study is to identify the importance of global outsourcing in change management process of companies to get competitive advantages. After reviewing different companies change management policies and global outsourcing process over internet, researcher identified that Infosys Company is facing many challenges in managing its global outsourcing process changes successfully. For this particular reason, Infosys Company is taken into consideration in this research process. The main reason for...