Utiliscan Case

Utiliscan Case Analysis

Webster University

There are many problems that appear to have been present at Paul’s previous employer, Utiliscan. Being a smaller company it may be harder for Utiliscan to afford to correct the problems that they are encountering, but it is very important that they try to correct as many of the problems as possible to improve employee morale and performance. The first step that Utiliscan needed to take has already been completed by Paul, he has identified, through an employee survey, what areas employees were satisfied with. The problems areas that have been discovered because of the survey are; safety, lack of continued education, dead-end job, no incentives, and below average benefits. Now that the problem areas have been identified, they need to be evaluated to see which areas would give the company the biggest “bang-for-the-buck”.

Possible changes

There are many changes that could take place, the first question that was asked on the survey was regarding if the employees were satisfied or not. According to the survey seventy eight percent were satisfied. That is a good percentage of employees that are happy, it would be almost impossible to have every employee happy. But that number can always be improved. Ways of improving this number would be to recruit workers that are a good fit for the work and enjoy doing their job. As the employees that are not satisfied leave Utiliscan, management can try and replace those departed workers with workers that are a good fit for the job, and want to work there. This can be accomplished through the selection process. Another improvement that can be made to increase employee satisfaction is work flexibility. This can include flexible work schedules and other improvements that would help with the work/life demands. (Mathis & Jackson, 2008)

The next question on the survey was regarding employee workload. According to the results of the survey, seventy percent of the employees felt that...