Info System

Management Information Systems

MANAGING THE DIGITAL FIRM

Kenneth C. Laudon

New York University

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Jane P. Laudon

Azimuth Information Systems

PEARSON

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Pearson Education International

Brief Contents

Part One

Chapter 1 Chapter 2 Chapter 3 Chapter 4 Part One Project

Organizations, Management, and the Networked Enterprise 1

Information Systems in Global Business Today 2 Global E-Business: How Businesses Use Information Systems 38 Information Systems, Organizations, and Strategy 80 Ethical and Social Issues in Information Systems 124 Analyzing Business Processes for an Enterprise System 165

Part Two

Chapter 5 Chapter 6 Chapter 7 Chapter 8 Part Two Project

Information Technology Infrastructure 167

IT Infrastructure and Emerging Technologies 168 Foundations of Business Intelligence: Databases and Information Management 222 Telecommunications, the Internet, and Wireless Technology 260 Securing Information Systems 312 Creating a New Internet Business 351

Part Three

Chapter 9 Chapter 10 Chapter 11 Chapter 12 Part Three Project

Key System Applications for the Digital Age 353

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 354 E-Commerce: Digital Markets, Digital Goods 388 Managing Knowledge 428 Enhancing Decision Making 470 Designing an Enterprise Information Portal 508

Part Four

Chapter 13 Chapter 14 Chapter 15 Part Four Project

Building and Managing Systems 509

Building Systems 510 Project Management: Establishing the Business Value of Systems and Managing Change 552 Managing Global Systems 592 Redesigning Business Processes for Healthlite Yogurt Company 629

International Case Study 631 Your Digital Portfolio 645 References R 1 Glossary G 1 Photo and Screen Shot Credits P 1 Indexes 11

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Complete Contents

Part One

Chapter 1

Organizations, Management, and the Networked Enterprise 1

Information Systems in Global Business Today 2

Opening Case: Smart Systems and Smart...