Submitted by: Submitted by prince2
Views: 639
Words: 2933
Pages: 12
Category: Business and Industry
Date Submitted: 05/11/2010 08:38 AM
MOSCH – presentation format
Slide 1 ------------------- Title page
Slide 2 ------------------- Introduction
Brief background of Royal mail group and
DHL
Core business brands
Slide 3 Aims and Objectives
Slide 4 ------------------- Critical analysis of DHL & Royal mail group wit
With regards to their customer service approach.
In terms of strategy/philosophy, time vs. cost
What they do – boundaries
How they do it – The approach
Why they do it – Cultural mindset
Slide 8------------------- Critical evaluation of DHL & Royal mail Group
With regards to distribution& transport system approach.
In terms of strategy/philosophy, time vs. cost
What they do – boundaries
How they do it – The approach
Why they do it – Cultural mindset
Slide 12----------------- Comparative matrix
Comparing the data for customer service for both
DHL and Royal mail
Comparing the data for Distribution & Trans. for both
DHL and Royal mail
Slide 14----------------- Conclusion
Reflection from a critical point of view
Group presentation...