The Love Story

Diane Steele

6838 S. Aberdeen St.

Chicago, IL 60621

630-687-3538 (Cell)

dianesteele62@yahoo.com

Excellent Customer Service and Customer Relations Skills via various forms of Personal Customer Contact. Outstanding Customer Service, Sales and Administrative Skills. Proficient in MS Word, Excel, Power Point, Mac programs as well as various other forms of Software packages. Very detail oriented, organized and highly motivated with good customer service problem solving skills as well as sales skills.

PROFESSIONAL EXPERIENCE

MACY’S, 04/07 - PRESENT

Chart Club Vendor Specialist

Responsibilities included ensuring associates provided prompt, courteous and knowledgeable service to all customers. Resolved customer service issues appropriately and competently. Responsible for training and developing store associates on customer service standards, and register procedures. Duties consist of taking and making approximately 100 calls per day assisting customers with placing orders, resolving customer situations and consistently met Quotas through selling a variety of merchandise. Assisted customers in establishing both store and major credit accounts.

DOMINICK’S FINER FOODS, 06/01 - 06/06

Bakery Manager

Managed a number of employees to maintain a stable working environment. Trained and assisted employees in maintaining sells and completing transactions with exceptional customer service. Assisted and trained employees with food preparation, organizing and baking pastries. Prepared the store for day to day operations. Maintained cash flow and inventory needs for the department. Worked with other parts of management to better the work environment for the department along with the store.

JEWEL-OSCO, 09/91 - 06/01

Crew Leader (Bakery Department)

Crew...