Dispatch & Operations Job Profile

Dispatch & Operations Job Profile

Dispatch & Operations is the hub of a trucking company, where critical operational and sometimes even financial decisions are made.  Here, routes are planned and equipment and drivers assigned to meet customers’ requirements safely, quickly and efficiently.  It is also where legal requirements are handled, for example, vehicle and shipment weights and dimensions.  Because the trucking industry works around the clock, some companies may require shift work.  This area offers a fast-paced, exciting work environment and constant interaction with customers and other employees.

General Responsibilities:

* Plan routes effectively

* Ensure the right equipment is used and both driver and equipment meet customers’ needs and all legal requirements

* Act as the first point of contact for new and existing customers, which may include managing customer complaints

* Supervise drivers and manage vehicles and equipment

* Handle billing, licensing and permitting

Typical Jobs:

Depending on the size of the company, these jobs may be incorporated into a single position or be separate positions.  Position responsibilities may also be shared with other employees.

Customer Service Representative:

* Books loads for delivery, records changes to the original booking, and handles customer complaints

* Links the dispatcher with the customers

* Keeps the dispatcher informed about all customers’ requirements

Dispatcher:

* Selects the right driver and equipment for each load to ensure customers’ requirements are met

* Ensures that driver and equipment fulfill all legal requirements

* Ensures deliveries are completed in a timely manner

How do I get to be a Dispatcher?

Most often, Dispatchers are recruited from driving positions. You'll receive on-the-job training. In fact, Dispatch Assistants generally learn the necessary skills from an experienced Dispatcher.

Education

Although there are no mandatory...