Airlines Mas

Malaysia Airlines as a responsible corporate citizen, diligently

upholds the highest standards in its dealings with all external

and internal stakeholders, namely, its shareholders, business

partners, the community in which it operates, as well as the

Company’s own employees.

Statement of Corporate Social Responsibility 99

The Performance Management System

(PMS) that was fully implemented

in 2009 has shown a degree of

effectiveness as a tool for the employees

to gain a clear understanding of their

jobs and how these tally with the

Company’s key goals. A quantifiable

measure of performance is also part

of the PMS, which enables employees

to obtain job feedback, and forms the

basis for Malaysia Airlines’ equitable

and merit-based reward system.

The Company also maintained its

open and transparent policy by

continuing to hold the annual Town

Hall meeting, quarterly financial staff

briefings and departmental meeting

sessions in the year under review. Inhouse

communication channels such

as the MH Pulse Intranet and U-voice

electronic memo were also retained to

keep employees in the loop on the latest

company news. An aggressive “turun

padang“ culture or ‘‘management by

walking about” is being inculcated

to improve staff and management

interaction and communication.

Safe Work Environment for Safe

Operations

To showcase the organisation’s

seriousness in propagating safety across

the board, the Raise Safety Bar (RSB)

programme, a specific safety initiative

for financial year 2010, was launched

in October 2009 by the Managing

Director. The programme was an

additional deployment of the Safety

Management System (SMS) across the

group. Its implementation enabled

the Company to identify and mitagate

safety risks at key domains and our

subsidiaries in Firefly, MASwings and

MASkargo.

RSB ensured regular safety performance

reviews...