Facilitating Continuous Improvement

1. Introduction

Toyota Motor Corporation (TMC) is Japan's largest vehicle manufacturer and one of the largest automotive companies in the world. 


Established in 1937, the Toyota Group manufactures automobiles in 27 countries and regions throughout the world and its vehicles are sold in more than 170 countries. Toyota employs approximately 299,394 people worldwide.

With over 50 years, Toyota has grown to be one of Australia's leading automotive companies.

The vision

Most respected and admired company

The mission

To deliver outstanding automotive products and services to customers, and enrich their community, partners and environment

The core values

• Customer first

• Respect for people

• International focus

• Continuous improvement and innovation.

2. Responsible Personnel

Specifically in the process on Continuous Improvement, the key roles are the following:

Administration group

General affairs division

Corporate planning

Personal & general affairs

Finance department

Operations department

Production department

Logistics department

Shareholders

Board of directors

President

Compliance committee

Customer satisfaction committee

HR committee

Sales group

Marketing

Planning

Communication & Business Area

The Board of directors, where all the senior managers are (President, Vice President and Executive Directors) are on top of the whole organization, along with the customer satisfaction committee (as the company is customer-oriented), a compliance committee (who regulates that all the agreements are proposed accomplish the goals), and the HR committee which is in charge of the...