Operations Management

OUTLINE

EXECUTIVE SUMMARY

CHAPTER 1 Using Operations to Compete

* Company’s Corporate Strategy, and Operations Strategy, Core competency (LINK)

* Company’s core processes and support processes

* Competitive Priorities and Capabilities

Chapter 3- Process Strategy

* Process Strategy used by company (if any)

* Process Structure: Level of customer contact, resource flexibility (workforce, equipment; gen purpose or special purpose , capital intensity –(automation, fixed or flexible)

* Economies of scope?

Strategies used for change: process reengineering or improvement

Chapter 4- Process Analysis

* Analysis of processes- use of systematic approach or not

* Process documentation: use of charts, types if any

* Process charts/ tools used to analyse processes- checklists, bar graphs, scatter diagrams, others used by company

* Benchmarking?

Chapter 5- Managing Quality

* Costs of quality/? Does the company take these into consideration during its production processes

* TQM Principles- Continuous Improvement, Customer Satisfaction, Employee Involvement.

* Six Sigma. Is it used? Six Sigma Improvement Model?

* Are statistical methods used to test process control? Acceptance Sampling?

* Control charts used?

* Are processes tested for capability- Use of Capability index and Ratio to test for variation and centering?

* What type ISO certification does the company have, if any?

Chapter 6 CAPACITY

* Current capacity and cushion?

* Is it capable of meeting current and future demand?

* Current Utilization of equipment and other resources?

* How are long term capacity decisions made? How are requirements arrived at?

* Tools used for capacity planning, decision trees etc.?

Chapter 7

* Constraints/ bottle necks if any?

* How are bottlenecks managed and relieved?

SUPPLY CHAIN

* Source of raw material?

* How are materials stored, when not in use?...