Broken Family

DELIVERING AND SERVING ROOM SERVICE ORDERS

Prompt, efficient and courteous service is the rule in the delivery of room service. Most guests are in a hurry for a trip or an appointment that they cannot afford to wait a long time for their orders. Likewise, they want their orders served to them complete with needed cutleries and other items, along with side dishes or accompaniment, sauces and condiments. Going back to the room to carry a forgotten glass or creamer for example is time consuming for a room service waiter. One can image the irritation of a guests who has to defer his meal and wait for more minutes for the delivery of a missing item.

PROCEDURES:

1. Double check the mis-en-place and the food/beverage order before they are delivered to the guest.

Make sure the tray or trolley has complete set0up, to include:

* Sidings, garnish, and accompaniments(if required)

* Cover for the food

* Water with glass cover

* Condiments –catsup, salt and pepper, etc.(if required)

* Napkin and other requirements

2. Knock gently or activate the buzzer when entering the room and announce: “Room Service”. Never enter unless told to come in.

Knock should be gentle and not too loud to avoid irritating sound. Allow few seconds in between knocks and sounds off: “Room Service”.

Do not enter the room until the guest gives you permission.

3. Once the door is opened, greet the guest by the hour of the day and say : “Good Morning Sir/Ma’am(or mention the guest name if known)”

Say; “Here’s your room service order”. Then say: “May I come in?”

Once inside the room, leave the room open unless the guest orders you to close it.

4. Ask where the guest wants the trays or trolleys to be set up.

“Where would you like me to set up your table Sir/Ma’am?”

“Shall I leave the food on the trolley (if in a trolley) or you want it transferred to your table?”

5. After setting up the food on the table as requested, offer additional service like setting it up...