Human Resource Management

Lesson 6 performance management

1. Performance management process through which manager to ensure employees activities and output congruence with organization goals.

2. Performance appraisal process through which organization to get information on how well employees doing his/her job

3. Performance feedback process of providing employee information regarding their performance effectiveness.

4. Managerial issue concerning appraisal

* Face to face between the manager and employees being appraisal

* Relationship between employer’s job description and criteria isn’t clear

* Manager feel litter or no benefit will derived from spend time and energy in the process, or they focus only bad performance

* Managers are not sufficiently adept rating employee performance and providing feedback

* Manager dislike face to face confrontation interview

* The appraisal just one a year, there is a litter follow up after ward

5. Performance management model

* Organization strategic: long and short term goals

* Situational constrain culture and economic conditions

* Individual attribute

* Individual behavior

* Individual result

6. Performance management purpose

* Administrative

* Strategies

* Development

7. Recommendation – developing an effective management system

* Visible CEO and senior management support

* Different performance fairly and effectively

* Mirror corporate organization culture and value

* Link job description to the performance system

* Train manager in performance management

* Focus on right company performance measure

8. Performance measure criteria

* Organization strategic congruence

* Specificity

* Acceptability

* Validity

* Reliability

9. Comparative approach

* Ranking

Simple ranking ranks the employee from the highest to lowest performer

Alternation ranking cross off the best to the worst employee

* Forced distribution:...