Case

Performance Evaluation

Course Module in Human Resources Management

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organize them to facilitate learning. In making selections, we’ve received guidance from faculty at Harvard

Business School and other major academic institutions.

Each module recommends four to six items. Whenever possible at least one alternative item for each

main recommendation is included. Cases form the core of many modules, but we also include readings

from Harvard Business Review, HBS background notes, and other course materials.

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1. Overview of suggested content (HBS case unless otherwise noted)

Title

Author

Product

Number

Publication

Year

Pages

Teaching

Note

Beer

497058

1997

16p

--

Hill & Gabarro

496022

1995,

Rev.2002

6p

--

Jackman & Strober

R0304H

2003

6p

--

C9905A

1999

3p

--

800290

2000

26p

--

498053

1998

16p

400078

R0101K

2001

5p

--

498054

1998

16p

400101

8598

2002

12p

--

1. Introduction

Conducting a Performance

Appraisal Interview (HBS

background note)

Alternative 1: Managing

Performance (HBS

background note)

Alternative 2: Fear of

Feedback (HBR article)

and

Hattersley

How to Get the Best Out of

Performance Reviews

(Newsletter article)

2. Can Managers Rate Employees Candidly?

Compensation and

Hall

Performance Evaluation at

Arrow Electronics

3. 360 Degree Performance Evaluation

The Firmwide 360-Degree

Burton

Performance Evaluation

Process at Morgan Stanley

Alternative: Getting 360-

Peiperl

Degree Feedback Right

(HBR article)

4. Evaluating Problematic Performers...