Term Paper

GROUP NAME:

Barriga, Crizalen Rose P.

Garanganao, Danlester C.

Roble, Jayver Lee J.

• Know the most common help desks documents used by help desks to convey information.

• Learn the characteristics of good technical writing and proven technologies to improve your writing skills.

• Become familiar with why customers sometimes behave in challenging ways.

• Learn proven technologies to handle irate, difficult, and demanding customers.

• Learn how to responds, not react, to difficult customer situations.

Help Desk procedures

➢ Identifying clients and recording problems

➢ Equipment details and warranty status

➢ Prioritizing problems

➢ Following-up and finalizing problems

Technical writing is a profession that involves explaining complex technical ideas in simple terms to the user. It is a form of writing that is extensively used to prepare manuals, description of new electronic products, instructions on how to operate a particular machine, etc. A technical writer is often asked to create documentation for a technology.

The documentation must clearly explain how to install and use that technology.

• Difference between technical writing to essay writing

Technical writing is different from usual essay writing. People often confuse technical writing with essay and creative writing. However, these are totally different styles of writing. Use of flowery words, double meaning innuendos and explaining the same thing in a different way is often found in essays. On the other hand, technical write ups are precise and essentially focus on the subject, which is explained in the most convincing manner. Yet the data is concise and the language used is straightforward.

Characteristics of Good Technical Writing

→ Clarity

→ Descriptiveness

→ Accuracy

→ Correctness

→...