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Category: Philosophy and Psychology
Date Submitted: 03/22/2013 03:33 AM
AUSTRALIAN CAPITAL TERRITORY
Guide to the Performance
Management Framework
November 2012
Contents
Guide to the Performance Management Framework ................................................... 1
Contents ......................................................................................................................... 2
1. Introduction ........................................................................................................ 4
1.1 Purpose of the guidelines ............................................................................ 4
1.2 The performance model .............................................................................. 4
2. Performance Model ............................................................................................ 7
2.1 Who must use the performance model? .................................................... 7
2.2 Role of Government .................................................................................... 7
2.3 Role of agencies ........................................................................................... 7
3. Outcomes ............................................................................................................ 8
3.1 What are outcomes? ................................................................................... 8
4. Performance Measurement................................................................................ 9
4.1 Why measure performance? ....................................................................... 9
4.2 Attributes of good performance measures ................................................. 9
4.3 Multiplicity of users ................................................................................... 10
4.3.1 Community............................................................................................. 10
4.3.2 Government ........................................................................................... 11
4.3.3...