Demonstrative Communication

DEMONSTRATIVE COMMUNICATION ESSAY

BCOM/275 Demonstrative Communication Essay

Shawn L. Worley

University of Phoenix

Demonstrative Communication

William, the CEO of a construction company, just slammed the phone back into its cradle because he just found out that the materials needed to complete his project have been delayed due to the disaster in Louisiana. William, with a blank stare on his face looks out of his window worrying about his customers’ reaction when they discover their project will not be complete by the dead line that was promised to them. Shannon, William’s secretary, sees the distraught look on William’s face. She timidly knocks on his door. She jumps when William turns quickly in her direction because she is worried he will become upset at her for bothering him. William proceeds to wave Shannon into his office. Shannon quickly enters and lets him know that his 9:00 a.m. appointment called to reschedule the appointment due to an unforeseen death in the family the night before. William’s face turns red and he crosses his arms in frustration because of the appointment being rescheduled. In a forceful tone, William requests that Shannon holds all of his calls and to close the door behind her. Shannon quickly and quietly closes his door and returns to her desk to let everyone know that William will not be taking any phone calls. Through William’s verbal and nonverbal communication with his secretary, Shannon interpreted William’s communication and acted accordingly. As seen above, through his tone of voice, body language, and facial expressions one can tell what another is feeling.

Effective and Ineffective Demonstrative Communication between Sender and Receiver (Facial)

Body language and facial expressions can convey many messages to others without anyone saying a word. “There may also be universal expressions for surprise, contempt, and embarrassment as it is for anger, fear, sadness, disgust and enjoyment, but the evidence is not as...