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1) Customers determine the quality of a supermarket via level of customer satisfaction. That is, if the products or services supplied by a supermarket meet or surpass their expectation, this supermarket offers quality services and product. One of the most important quality criteria is supporting its products or services that it offered after sales. It should resolve any problem that may occur after the sales.

2 )

a) As you know the customers' attitude has been changed over a decade. Nowadays, customers have become less tolerant when not satisfyed from the products or services that they buy. Also, people has become more demanding. And today they have lots of options for one product or service to buy. Therefore, it is important for a supermaket to satisfy its customers. If not, the other supermarkets can easily capture its customers.

b) The importance of forecasting for a supermarket can be that it can help it to be more profitable. It does not entail simple prediction, but rather analyzing information about the economy, the market place and current trends to prepare itself for future. Also, with the aid of these forecasting information it can enhance the level of its customer satisfaction.

c) Capacity planning is very critical issue to meet the changing demands for its services or products over time.

d) The location of a supermarket is so important in order to obtain its supply with less cost and sell them with more profit. That is, a supermarket should locate in such a place that is equally close to both its cutomers and suppliers.

e) For a supermarket inventory is necessary. Since helps to it to balance and control the flow of input and output commodity. However maintaining proper inventory level is also important. The reason is that keeping too much inventory in hand can be costly.

f) The products that in the same category should be divided into rayons. With the help of this customers can easily find the things that they looking for and so...