Term Paper on Aibl

Chapter - 01

INTRODUCTION

1.1 ORIGIN OF THE REPORT:

Capital formation is deemed as a significant variable for economic development. An efficient and well-organized financial system contributes to the much-desired economic development through capital formation. Commercial Banks constitute the most important function in the whole network of the financial system for mobilization of savings, intermediation between savers and investors and allocation of credit to productive sectors and thus play a dynamic role in the economic development of a nation. Banks offer necessary finance to set up and run the industries and provide finance to agriculture and other sector of the economy.

Throughout the last few years Bangladesh has been experiencing a rapid and significant change in the Banking sector. Not only in our country, all over the world the dimension of Banking has been changing rapidly mainly due to the technological innovation, globalization and deregulation. This change all over the world has significantly affected the Banking industry of our country, the result of which is the change in this sector in our country. Now the condition is such that Banks must compete in the market place both with local institutions as well as foreign ones. For this reason, I choose the Banking sector for successful completion of my internship program.

Internship program is a prerequisite for acquiring BBA degree. Students of BBA program from University of Development Alternative (UODA) also require undertaking Internship Program that bears 5 credit hours. During this Internship Program, students are required to prepare a report on respective Organization. As part of the program, I am highly proud to join with Al-Arafah Islami Bank as Internee and selecting topic is ‘’Customer Satisfaction‘’. I was placed in Al-Arafah Islami Bank Elephant Road Brach for a period of three months. This internship is an orientation to the entire working...