Study Guide Chapeter Staffing Models and Strategy

The Nature of Staffing

True / False Questions

1. Human capital refers to the knowledge, skill, and ability of people and their motivation to use them successfully on the job.

True False

2. For the average organization, employee costs (wages or salaries and benefits) are under 10% of its total revenue.

True False

3. Staffing is the process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality to create positive impacts on the organization's effectiveness.

True False

4. Acquisition activities involve external staffing systems that govern the initial intake of applicants into the organization.

True False

5. Internal staffing systems work in fundamentally different ways than external staffing systems.

True False

6. Organizations should attempt to eliminate all employee turnover if at all possible.

True False

7. Employee turnover does not represent a significant cost to most organizations.

True False

8. Staffing is more of a process than an event.

True False

9. Staffing the organization requires attention to both the quantity and quality of people brought into, moved within, and retained by the organization.

True False

10. Staffing systems exist primarily to fill specific vacancies, and are not closely linked to overall organizational profitability and growth.

True False

11. Quantity or quality labor shortages can mean lost business opportunities, scaled-back expansion plans, an inability to provide critical consumer goods and services, and even threats to organizational survival.

True False

12. Employee shortages seldom require job reassignments or overtime for current employees.

True False

13. When the federal government needed to hire airport security screeners, applicants started the process of getting a job with a structured interview and physical ability test.

True False

14. Pfizer has concluded that it...