Continuous Improvenent

Continuous Improvement and Organisational Success

Cary Biem

19/04.13

“The competitor to be feared is the one who never bothers about you at all, but goes on making his own business better all the time.” – Henry Ford

What is Continuous Improvement?

Continuous Improvement is a concept meaning to be adaptive observers of your business world with your sights set on total quality results. You need to be an observer of your customers, your employees, your suppliers and the technology you use in order to discover new ways to grow, change and adapt in a responsive yet careful and well measured way. Now, more than ever it is important to master the art of change in order to match or anticipate the direction of our rapidly changing world and the needs of the people in it.

As our business is just completing its first year, this means it is still in its fledgling stages. Integrating a more cohesive continuous improvement plan and further instilling a total quality culture at this point is vital. To have a continuous improvement plan that involves analysing all aspects of the business to identify opportunities for change or improvement and holds systems for employee contribution, risk assessment, change management and has planned methods of measuring results from those changes will give this business the best chance for current and future success. This paper hopes to show how methods of continuous improvement can be applied to our business in order to achieve greater customer and employee satisfaction, open communication and trust in the work place, innovative and creative solutions to identified problems, excellent customer service, less waste of resources, time and money and effective change management.

Our Story

In our work environment, the culture has always been one of continuous change. If we see a problem or area for improvement we are quick to seek solutions and implement changes. In the last few months however, it has seemed that change has been in...