Chapter 13 Review Questions

Network+ Guide to Networks, 6th Edition

Chapter 13

Review Questions

1. Which of the following symptoms may point to a faulty switch port?

a. A group of users consistently experiences delays on the network only at 8:00 a.m. on weekdays.

b. A user can save files to a network drive, but receives errors when trying to save files on his hard disk.

c. Twelve users in one department complain that they cannot log on to the network.

d. A user can send e-mail but can't pick it up.

2. You are helping a user who cannot connect to the Internet from her wireless workstation on your company's LAN. After determining that she is the only user having this problem, and that user error is not the problem's cause, what is the next thing you check?

a. Her workstation's wireless connection configuration

b. The cabling between her department's switch and the LAN backbone

c. Her workgroup's access point

d. Her segment's router interface

3. You are working at the help desk and take a call from a user who cannot log on to the network. After verifying that this user is the only person affected, you ask for his username and password and try replicating the problem. When you can successfully log onto the network with his user name and password from your help desk workstation, which of the following causes can you rule out?

a. User error

b. Faulty cabling between the user's workstation and the wall jack

c. Improper protocol configuration on his workstation

d. None of the above

4. As a help desk analyst, or first-level support technician, which of the following calls are you most likely to escalate to second-level support personnel?

a. A user from the Accounting Department complains that she can't log onto the company's file server.

b. A user from the Research Department complains that for the last five hours he has not been able to send or receive e-mail from his smartphone.

c. A manager in the Sales Department complains that none of her 112 sales people across...