Greeting

Admitting Scripts

Admitting Phone Script

Thank you for calling Registration __________

Admitting Check-In Script

Good morning/afternoon/evening. My name is ________________ and I will be starting your Registration process.

*Proceed with Registration check-in functions*

This ends your Registration check-in process. A member of our clinical team will be with you as soon as possible. Thank you.

Admitting in Room Script

Good morning/afternoon/evening. My name is ________________ and I will be completing your Registration process.

*Proceed with interview process. After all registration functions are complete, continue below*

Thank you for your time. This completes your Registration process. If you need any further assistance please contact your nurse. I hope you’re feeling better soon.

PASS Script

• Have you ever used PASS at any of our facilities?

– NO

• Have you heard of PASS?

– NO

• Let me explain it for you. PASS is another form of identity protection we use for your safety here at. It takes two pictures of the veins in your palm and links all of your medical records together with that information. For future visits you will only need to provide your hand and a DOB to be recognized in our system. May I enroll you now?

– YES

*Proceed with PASS enrollment*

– NO

That’s ok. For your safety, may I please have a photo ID so I can make a copy?

- ) and the parent refuses we can hand them a PASS brochure and state the following: “Here is some information about PASS for you to review for your next visit.”)

Repeat Visit Parents/Patients Who Don’t Want to Verify Info

For your/your child’s safety we must verify your information and obtain consent for each visit. Thank you for your understanding.