Ritz-Carlton

R

The Ritz-Carlton Hotel Company

BUS 346R:

Organizational Behavior

Stephanie McDowell & Wilhemenia Maxey

Trinity International University

Abstract

Can you imagine your career taking you from the Middle East to the United States and then to Ireland in just a few years? That’s the global career story of one of The Ritz-Carlton’s sous chefs. And, this is just one example of how The Ritz assists their employees in development, growth and promotion. The Ritz-Carlton is definitely one-of-a-kind. We will show in our paper why Collins from Millennium Partners should feel comfortable allowing James McBride from The Ritz-Carlton continue to use their Seven Day Countdown process to hire, train and open the new Ritz-Carlton in Washington, D.C. We have found in our research that The Ritz-Carlton is equipped and capable of opening a new hotel without changing their normal routines. Under the management of James McBride, the Ritz-Carlton has received many awards for doing what they do best. Why try to fix something that isn’t broken?

History

The hotel’s famous name began with the birth of Cesar Ritz in Switzerland in 1850. Eventually known as the “King of Hoteliers”, Ritz opened three luxurious hotels in Europe: London’s Carlton and The Savoy, and the Ritz in Paris, before dying in 1918. Several Ritz-Carlton Hotels were built in North American in the early 20th century, including Montreal in 1912, in New York in 1917 (located at 46th Street and Madison Avenue, where Louis Diat ran the kitchens and invented vichyssoise, in Philadelphia, Atlantic City in 1921. Boca Raton, and in Boston in 1927. By 1940, only the Ritz Carlton-Boston, run by its founder Edward N. Wyner, and the Atlantic City location remained. Wyner’s Ritz-Carlton Boston was a legendary feature of elite Boston, allowing only high-society guests and enforcing a strict dress code. During the Great Depression, Wyner kept the lights on in empty rooms to preserve the hotel’s reputation....