Radisson Hotel

Radisson Hotel

Kaplan University

MT 435: Operations Management

Dr. Stuart Childers

May 26th, 2010

Introduction

Radisson hotels and resorts have grown to be one of the largest worldwide chains of hotels and resorts with exceptional service guarantees that no other chain in this category can match. “Radisson hotels and resorts is one of the leading, full-service global hotel companies with over 420 locations in 73 countries” (Radisson.com). The exceptional efforts made by the owners and staff have turned this small company into one of the leading hotels, with a specific brand stamp, that is recognizable all over the world for its superior quality.

The Radisson hotel was first acquired in 1909 and named after a French explorer named Pierre Radisson. Carlson Companies was founded in 1938 by Curtis Carlson. In 1962, Carlson purchased the Radisson Hotel in Minneapolis, Minnesota, which became the national headquarters. By 1975, Carlson owned only ten hotels, primarily within the Midwest region of the United States. In 1998, Carlson owned 360 locations in 47 countries, and still planned room for growth. This included Radisson hotels worldwide, Country Inns and Suites, Regent Hotels, and even non-hotels such as TGI Friday’s, Radisson Seven Seas Cruises, and Itallini’s. He announced that he wanted to grow the number of locations worldwide to 2,000 by the year 2000.

Radisson’s Service Guarantee

On the Radisson website, it states: “If you aren’t satisfied with something, please...