Lorex Pharmaceuticals

MBA 793: Operational Effectiveness Dr. Mark Jacobs University of Dayton Spring 2013 Contents 1. Syllabus Mark A. Jacobs 2. Roesch Library Readings Mark A. Jacobs 3. Case Questions Mark A. Jacobs 4. Operations Management Theory Mark A. Jacobs 5. Harley-Davidson's Justin-in-Time (JIT) Journey Nikhat Afshan and R. Muthukumar 6. Chapter 4: Process Management Paul Rouse, William Maguire and Julie Harrison 7. Toyota’s Secret: The A3 Report: How Toyota Solves Problems, Creates Plans and Gets New Things Done While Developing an Organization of Thing Problem-Solvers John Shook 8. A3 Reports: Tool for Process Improvement Durward K. Sobek, II and Cindy Jimmerson 9. Problem Solving By Design Michael S. Hopkins 10. Frumherji Ltd., Reykjavik: The Vehicle Inspection and Emissions-Testing Process Brynja Thorbjornsdottir and Karen A. Brown 11. Toyota Motor Company: Losing its Quality Edge Syeda Maseeha Qumer 12. Six Sigma – What is it All About? Mark A. Jacobs 1 5 7 9 13 27 45

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13. What is HACCP? Mark A. Jacobs 14. BPO, Incorporated Scott M. Shafer 15. Lorex Pharmaceuticals Phillip E. Pfeifer 16. Ecco A/S - Global Value Chain Management Bo Bernhard Nielsen, Torben Pedersen and Jacob Pyndt Bibliography

105 109 125 129 151

*Permission to reprint all selections granted to University Readers by the publishers for this individual course reader. Please don’t photocopy – to do so would be a violation of copyright law.

MBA 793 OPERATIONAL EFFECTIVENESS OPERATION L

SPRING

2 13 2013

SECTION 01 (M 12:00 - 2:30 PM) MIRIAM, Rt-1102 12:00 - 2:30 R 102 SECTION 02 (M 6:00 - 8:30 PM) NCR, RM 20GO - 8:30 20 0

INSTRUCTOR: OFFICE HOURS: OFFICE LOCATION: PHONE: E-MAIL: REQ'D MATERIALS:

DR. MARK JACOBS BY APPOINTMENT ANDERSON HALL ROOM

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9372292204

MAJACOBS@UDAYTON.E U MAJACOBS@UDAYTON.EDU

Uni ersity Course pack from University Readers

COURSE DESCRIPTION MBA 793 is the core operations management course for the MBA program. The course presumes e...