Active Listening

According to Andrew (2004) active listening is a way of communication method that involves and expects the listeners to understand, interpret, and evaluate what is said and passed across them. The ability to listen actively can improve personal relationships through reducing conflicts, strengthening cooperation, and fostering understanding. In this regard, Stephen (1996) argues that, listening is one of the greatest skills you can have. He specifically points out that, how well we listen determines the impact on our work environment in terms of effectiveness and the type of quality relationships with others works. He clarifies that we listen to obtain information, understand, for enjoyment and learning purposes.

Michael (1996) argues that, in health working environment interacting workers may fail to listen attentively since they may be distracted and taken away by thought to think about other things, for instance they may think about what t is going to be said next or how they are going to deal with a certain case especially in controversial issues. In addition, active listening is a structured way of listening understanding the message and giving a feed back as respond in regard to what the speaker is addressing. One can become active good listener by leaving out his or her own set of reference, pre judgment and avoiding other internal mental activities which carry their mind away from the speaker.

Michael (1996) argues that, therapeutic Listening is a professional modality utilized by health occupational therapy practitioners to enhance performance and improve functional outcomes clinical patient in hospitals. Just as use of adaptive environment improves patient to mood and reduces stress, Therapeutic Listening helps therapeutic communication to take place as a way of showing empathy and reduction of stress and increasing of understanding in both the caregiver and those being attended to. In the health setting, the practices of therapeutic listening help...