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Microsoft

2011

Citizenship

Report

2011 Corporate Citizenship Report

2

TABLE OF CONTENTS

2011 Corporate Citizenship Report

The image on the cover of our report

represents a winning team at TechStart Expo, an annual event in Seattle that celebrates the learning and accomplishments of TechStart students in robotics, programming, game design, and Science, Technology,

Engineering and Math (STEM) knowledge. Microsoft is proud to support TechStart which is a free, yearlong after-school and school day program for public school

students in grades 1–8, providing STEM

enrichment for underserved children of color. TechStart is a program of Technology Access Foundation (TAF), a nonprofit leader in STEM education that partners with public education, businesses and the community

to equip and empower students of color

for success in college and life.

Citizenship at Microsoft 06

Our Company 09

Humanitarian Response

28

Serving Communities 13

Working Responsibly 31

GRI Index 77

About This Report 78

Our People

37

Environmental Sustainability

48

Responsible Sourcing

56

Privacy & Safety

60

Integrity & Governance

67

Compliance

74

Education

17

Jobs & Growth

21

Nonprofits

24

2011 Corporate Citizenship Report 4

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2011 Corporate Citizenship Report

CEO Letter

To Our Stakeholders:

We’ve always believed that technology creates opportunities for people and organizations to achieve their dreams. This belief continues to drive us towards new inventions and new markets so we can impact the lives of billions of people around the world.

This report shares some of the important work we’re doing in our communities, and our efforts to manage a responsible business. It explains our Citizenship actions in fiscal year 2011 and together with our annual financial report gives a complete picture of our work and highlights our focus for the year ahead.

Our Citizenship work supports our mission—to help people and businesses throughout the world realize their full...