Productivity and Improve Customer Service

70+ Ways to Reduce Costs,   Increase Productivity and   Improve Customer Service 

F. Curtis Barry & Company

Multichannel Operations & Fulfillment Consultants

1897 Billingsgate Circle, Suite 102, Richmond, Virginia 23238 804-740-8743 (P) 804-740-6179 (F) www.fcbco.com www.fcbco-blog.com

70+ Ways to Reduce Costs, Increase Productivity   and Improve Customer Service   

By Curt Barry 

Over the past 23 years F. Curtis Barry & Company's work with multichannel companies in operations and fulfillment consulting has allowed us to compile these 70+ ways that can cut costs and increase productivity, which will ultimately lead to an improvement in customer service. We have focused our cost reduction and productivity assessment efforts in the following four major areas:

Contact Center 

Scheduling and staffing models, service levels and technology in the call center are all affected by the increasing eCommerce order volumes. What are the ways to be more efficient and serve the customer better from the contact center?

Warehouse & Distribution 

With most companies coming out of a less than perfect holiday season, there is a real need to increase productivity without having to make major capital purchases to do so. Discover ways to reduce your warehouse cost per order, increase capacity without expansion and improve service levels.

Forecasting & Inventory Management  

Inventory is most companies' largest balance sheet asset. How it's managed determines customer service and profitability. Learn ways to improve the management of this asset.

Multichannel Business Systems  

Order management, warehouse, e-commerce and inventory management systems are at the heart of the company. These systems affect the productivity and sales of all departments including merchandising, marketing, fulfillment and contact center. Investigate ways to plan for, select and implement effective Multichannel Business Systems.

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