Stakeholder

Measuring The Business Value Of Stakeholder Relationships

PART ONE

Ann C. Svendsen, M.A. Robert G. Boutilier, Ph.D Robert M. Abbott, M.A. David Wheeler, Ph.D

This research project is a joint initiative between the Centre for Innovation in Management at Simon Fraser University and the Haub Program in Business and Sustainability, Schulich School of Business at York University. It has been sponsored by the Canadian Performance Reporting Initiative (CPRI) of the Canadian Institute of Chartered Accountants. The Centre for Innovation in Management (CIM), located in Simon Fraser University's Faculty of Business, is a partnership of faculty, researchers, business leaders and social entrepreneurs dedicated to helping business create social as well as shareholder value. CIM conducts research, facilitates collaborative learning and disseminates new ideas in the areas of non-financial performance measurement and stakeholder relations. The Schulich School of Business is Canada's largest school of management and a recognized leader in the field of sustainability research and education. Within the School, the Haub Program draws upon an interdisciplinary faculty to conduct fundamental and applied research in sustainability with an emphasis on sustainability performance measurement and its correlation with competitiveness. The Canadian Institute of Chartered Accountants (CICA) represents over 66,000 professional accountants and 8,500 students in Canada and Bermuda. Its CPRI collaborates with disciplines and business leaders to provide innovative performance measurement tools that address information and reporting needs in areas such as intellectual capital and knowledge management, environmental performance, social and ethical responsibilities, customer satisfaction and shareholder value creation. RESEARCH DIRECTORS

Ann Svendsen, Executive Director Centre for Innovation in Management Simon Fraser University 7200-515 West Hastings Street Vancouver, British Columbia Canada V6B...