Training and Development in Retail Sector

Process of Training and Development in Retail Sector

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Executive Summary

Training & Development process in retail sector is mainly a planned activity which is carried in Organization. It plays very important role in retail sector to develop employee skills & knowledge to sale product. It has been practiced more nowadays in retail sector because of modern technology & changing standard of living among customers.

Main aim of training & development is to make employee perform well, especially Sales Executive, there is a need for constant training and development programme. The right employee training, development and education provides big payoffs for the employer in increased productivity, knowledge, loyalty, and contribution to general growth of the firm.

Investment in training and development entails obtaining and maintaining space and equipment. It also means that operational personnel, employed in the organisation’s main business functions, such as production, maintenance, sales, marketing and management support, must also direct their attention and effort from time to time towards supporting training development and delivery However, investment in training and development is generally regarded as good management practice to maintain appropriate expertise now and in the future.

Retail Sector is emerging as a first light industry in India and is presently the largest employer after agriculture. As increase in Retail Outlets nowadays, requirement of trained employees is important to build customer loyalty & make them satisfied.

Training & Development is a programme which is carried by well-experienced trainer to make fruitful to organization. Before training & after training performance appraisal is carried on & according training programme is arranged.

Pantaloon Retail (India) Limited, is a large Indian retailer, part of the Future Group, and operates in multiple retail formats in both, value and lifestyle, segments...