Case Study for Information Management

Case Study for Information Management 資訊管理個案

Information Systems in Global Business: 1. UPS, 2. The National Bank of Kuwait (Chap. 1)

1011CSIM4C01 TLMXB4C Mon 8, 9, 10 (15:10-18:00) B602

Min-Yuh Day 戴敏育 Assistant Professor 專任助理教授 Dept. of Information Management, Tamkang University 淡江大學 資訊管理學系

http://mail. tku.edu.tw/myday/ 2012-09-17 1

課程大綱 (Syllabus)

週次 日期 內容（Subject/Topics） 1 101/09/10 Introduction to Case Study for Information Management 2 101/09/17 Information Systems in Global Business: 1. UPS, 2. The National Bank of Kuwait (Chap. 1) 3 101/09/24 Global E-Business and Collaboration: NTUC Income (Chap. 2) 4 101/10/01 Information Systems, Organization, and Strategy: Soundbuzz (Chap. 3) 5 101/10/08 IT Infrastructure and Emerging Technologies: Salesforce.com (Chap. 4) 6 101/10/15 Foundations of Business Intelligence: Lego (Chap. 6)

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課程大綱 (Syllabus)

週次 日期 內容（Subject/Topics） 7 101/10/22 Telecommunications, the Internet, and Wireless Technology: Google, Apple, and Microsoft (Chap. 7) 8 101/10/29 Securing Information System: 1. Facebook, 2.European Network and Information Security Agency (ENISA) (Chap. 8) 9 101/11/05 Midterm Report (期中報告) 10 101/11/12 期中考試週 11 101/11/19 Enterprise Application: Border States Industries Inc. (BSE) (Chap. 9) 12 101/11/26 E-commerce: 1.Facebook, 2. Amazon vs. Walmart (Chap. 10)

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課程大綱 (Syllabus)

週次 日期 內容（Subject/Topics） 13 101/12/03 Knowledge Management: Tata Consulting Services (Chap. 11) 14 101/12/10 Enhancing Decision Making: CompStat (Chap. 12) 15 101/12/17 Building Information Systems: Electronic Medical Records (Chap. 13) 16 101/12/24 Managing Projects: JetBlue and WestJet (Chap. 14) 17 101/12/31 Final Report (期末報告) 18 102/01/07 期末考試週

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Chap. 1 Information Systems in Global Business: 1. UPS, 2. The National Bank of Kuwait

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Case Study: UPS

UPS Competes Globally with Information Technology

1. What are the inputs, processing, and outputs of UPS’s package tracking system? 2. What technologies are...