Operations Management of Toyota Motor Coprporation

Strategic Quality and Management Systems

13

Toyota: a success the role of Operations Management

Mudassar Waseem

Table of Contents

1. Executive Summary 6

2. Introduction 6

2.1 Operations Strategy 6

2.2 Corporate Vision & Goals 7

2.3 Corporate Global Strategy 7

3. Importance of the Operations Management in achieving the strategic goals of Toyota 7

Figure1:Typical Transformation Process 9

4. Inputs / Outputs 9

5. Information / Market Research 9

6. Quality Management System (QMS) 10

7. Management Control & Coordination 10

8. Management of Facilities 10

9. Inventory Management 11

10. Critically evaluate the success of existing operations management processes in meeting Toyota’s overall strategic management objectives: 11

Figure 2: "The Toyota Way" 12

10.1 Market Research 12

10.2 Orders and Supply Management 12

10.3 Lean Manufacturing / Production System 12

10.3.1 Just In Time (JIT) 12

10.3.2 Kanban 13

10.3.3 TAKT Time 13

10.3.4 MUDA 13

Figure 3: MUDA - Elimination of Waste 13

11. Kaizen - Continuous Improvement 14

12. Jidoka 14

13. Suppliers 14

14. Health and safety environment 15

15. Top three quality initiatives and the importance of effective quality management and the role in achieving Toyota’s objectives: 15

17. Criticism 18

18. Conclusion: 19

19. References 20

1. Executive Summary

This assignment will discuss the Organizations Operational Management and its importance in the business strategies, different quality standards and their implementation to achieve the organizational strategic goals. It will analyze the process and the strategic operations system, planning of the Toyota Motor Company.

Major focus is evaluation of company’s existing operations management process and quality management process. However assignment also considers Toyota Motor Company’s overall strategy. It also includes how Toyota became top and the most successful company in the...