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1.0 Introduction

Reservation system is a computerized system that stores and distributes information of a hotel, resort, or other lodging facilities. With the growing competition in the hospitality industry, the need for effective and efficient management of the hotels, resorts, motels, and lodges are being felt by the owners. A computerized resort reservation system is truly a boon for vacationists looking to provide 100% customer satisfaction with less effort. The system will not only help automate the process of reservation in resorts, but also help the management perform their function efficiently. Whether it is making reservations, bookings, billing or keeping track of customer data, the reservation system provides everything with just a few mouse clicks. This system is principally created to suite the requirement of management and can be easily installed and manipulated according to the specific needs of the place. This capability offers a wide range of adaptability that will satisfy both the customers and hotel personnel. A computerized reservation system is a great impact in the world of business, hotels and resorts. It can help to save time and increase your production. There are a number of hotel and resort that produce reservation software and systems for use. In the past years, reservation system is a process whereby a hotel or a resort keeps the room or simply the resort available for the date and time where the guest and customer set the reservation to be not occupied or rent by other customer. In its simplest sense it can be done manually by a count in the end of each day. In this way, it is possible to keep a record of guest and customer coming in.

1.1 Background of the Study

The proponent’s chosen company, Social Homes Private Pool, is a private pool resort located at Old Pioneer Compound, Zabarte Road, Camarin Caloocan City and was established on year 1997. For the past years, the resort established a good record that...