Balanced Scorecard

Module: Supply Chain Management

Exercise: Balanced Scorecard

Session 4: Supply Chain Performance Management

Instructor: Perry Davidson

Candidate: Meg (Hongman) Liang

Date: Oct 7th, 2013

1. State your organization’s supply chain strategy, e.g., “to provide customerwith high level of service while contributing to corporate profitability.”

The company’s supply chain strategy is “to meet customer needs and advance our technology leadership while creating value for our customers at large. “

2. Provide one or two goals for each of the four balanced scorecard categories (customer, financial, internal, learning and growth.)

Strategy:

to meet customer needs and advance our technology leadership while creating value for our customers at large.

Financial:

Increase the net profit by 20%

Reduce the purchasing cost 10%

Internal:

Develop dynamic environment possible

Operate IFS(Integrated Finance System) in efficient and effective way and increase the internal user satisfaction 20% (yearly)

Learning and Growth:

Recruit, develop and retain valuable staff

Transfer knowledge of network security

Customer:

Improve Customers satisfaction 20% (yearly)

Improve existing TAC(Technical Assistance Center) efficiency on both response time and resolution time

Balanced Scorecard

3. Provide at least one performance measure to match each of your goals

Please refer to the following 2 pages.

Perspective | Goals | Measure |

| | Method | Indicator | Target | Frequency | Major Responsible Dept |

Financial | Increase the net profit by 20% | to increase sales | Percentage of increasing comparing with same period of last year | 15% | yearly | Sales & Marketing |

| | to decrease expenses of administration and labors | Percentage of decreasing comparing with same period of last year | 25% | yearly | Admin., HR |

| Reduce the purchasing cost 10% | to reduce the unit prices of 10 major items | Percentage of reduction comparing with...