Cv of Joel Luis Manager Learning and Development

§ Trained CISF (Airport security staff) at the Mumbai airport on customer service, conflict resolution training and stress management training.

APTECH – Avalon Aviation Academy                                                                                                       Centre Academic Head and Trainer

[2008-2010]

§ Managed Vashi and Dadar centre

§ Trained by Aptech -  Train the Trainer at  A.I.C.A.R – Neral (Aptech – Training School)

§ Maintained Daily / Weekly Training Reports

§ Trained staff on Interview skills and grooming to prepare them for interviews

§ Responsible for assisting our students with placements

§ Trained students on various topics:  Aviation, Soft skills, Grooming, Basic grammar, Ground staff training:  DGR, Cargo theory and rating,

§ Conducted training on Behavioural skills training, like Team work, Time management, Leadership skills, Emotional Intelligence, etc...  

Achievements:

§ Promoted from trainer to Centre Academic Head within 2 years of joining the company

§ Due to good performance was shifted from the Avalon academy - Vashi centre to handle our bigger training academy at the Dadar branch.

§ Conducted seminars and promotions for Avalon Aviation Academy at Career Hub – Vashi to promote our courses and help increase awareness of our product

§ Planned In-flight training programs for aspiring cabin crew students of Avalon onboard Jet Airways, where students were given onboard training and taught actual services a flight, including a familiarization of safety equipment onboard

§ Was ranked as second best trainer across India (Avalon) at the Aptech – Train the Trainer programme held at Nerul.

Go Airlines India Pvt. Ltd.

In-flight Manager - Cabin Crew

[2005-2006]

§ Overall in charge of the Crew, Safety and Comfort of our customers

§ Conducted onboard audits for new recruits

§ Conducted onboard trainings

§ Conducted on board food and beverage sales and onboard...