Sap Crm

Security Guide SAP Customer Relationship Management 7.0

Target Audience ■ Technology consultants ■ System administrators

CUSTOMER Document version: 1.1 – 2011-03-07

Document History

CAUTION

Before you start the implementation, make sure you have the latest version of this document. You can find the latest version on SAP Service Marketplace at http://service.sap.com/ securityguide. The following table provides an overview of the most important document changes:

Version Date Description

1.0

Version

2008-11-21

Date

Initial Version

Description

1.1

2011-03-07

The following sections have been changed: ■ 1.17 Other Security-Related Information ■ 6 Component-Specific Guidelines: Web Channel Enablement ■ 7 Component-Specific Guidelines: Partner Channel Management

2/286

CUSTOMER

2011-03-07

Table of Contents

Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Chapter 11 Chapter 12 Chapter 13 Chapter 14 Chapter 15 Chapter 16 Chapter 17 17.1

2011-03-07

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Overview of SAP CRM Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Technical System Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Security Dependency: SAP CRM and Other Components . . . . . . . . . . . . 15 Security of SAP CRM: Usage Scenario Examples . . . . . . . . . . . . . . . . . . . . 19 Business Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 User Administration and Authentication . . . . . . . . . . . . . . . . . . . . . . . . . 25 Authorizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Network and Communication...