Submitted by: Submitted by ksjt1
Views: 122
Words: 404
Pages: 2
Category: Literature
Date Submitted: 10/30/2013 04:36 AM
Charles Wilson
3929 McCainBlvd, Suite B
North Little Rock, AR 72116
Dear Mr. Wilson;
In June of this year, I needed new tires for my car. As a price conscious customer; I called at least five different car shops in town including a store owned by a friend of mine to see which place had the best price. I received the best salesmanship and service from Anthony (?) at the Firestone store on Rogers Ave in Fort Smith, AR. He did a great job over the phone and sold me on price and his knowledge of the product. Out of the five places I called, no one told me the particular tire I was looking for (Bridgestone Insignia) had been discontinued. He sold me a better tire (Firestone Affinity) which I have been very pleased with. All of the places I called had comparable prices but the knowledge and confident service that Anthony offered was the best of the other tire stores.
When I took my car in to get my tires replaced; I was once again impressed with the speed of the tire replacement and the shuttle service offered. I had the option to be picked up at work and taken back to the shop to get my car! That’s something that not a lot of service shops offer.
A month later, I brought my car back to the shop because of a loud roaring noise I heard in the back right rear. I was told by three different mechanics that my right wheel bearing needed to be replaced. Per my request, the Firestone mechanics replaced my right bearing; however, that didn’t fix the roaring noise. Anthony had me bring my car back and he checked out my left bearing. Sure enough, that was the problem. Anthony had the mechanics move the new right bearing to the left wheel and put the original right bearing back on the right tire. He did all of this and didn’t charge me for the work on switching the bearings around. Now, my car sounds like new.
My expectations have been exceeded more than once with the service at Firestone and my faith has been restored in car service shops. I have and will highly...