Project Management

COMMUNICATION MODEL TO IMPROVE MANAGEMENT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) PROJECTS

RESEARCH REPORT

LESHELE THASI 201324899 Email: thasils@gmail.com or 201324899@uj.ac.za

Contacts: +27 (0) 71 010 6941

RESEARCH PROJECT ITM8X07

UNIVERSITY OF JOHANNESBURG DEPARTMENT OF APPLIED INFORMATION SYSTEMS

Acknowledgements This research would not have been possible without the assistance and corporation of the contributors. I wish to express my sincere gratitude and appreciation to God and to the following people for their contribution they have made towards completion of this research.     My family for their financial support and their unfailing love, to you I say thank you. Prof. Carl Marnewick for his supervision in this research Dr. Gatsheni for working with me from start to the end of this research work. My favorite Pastor, Mr. Makhele, for love and support for my school work, thanks for everything.  To all my incredible circle of friends, thank you for helping me realize my potential and thanks for understanding neglecting you for studying.

Abstract Many organizations in today’s world have increasingly paid much attention on project management as a driver for their sustainability and innovation. Project management remains one of the most crucial endeavors to the successful delivery of enterprise computing activities. Communication in project management remains as one of the most crucial operations, how well one performs in the communication activities often defines the success of a project. This paper examines the communication model to improve management of ICT projects

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Table of Contents 1.0 Introduction ...........................................................................................................................4 1.1 Research problem ..............................................................................................................4 1.2 Research goals...