Workplace Conflict Resolution

Workplace Conflict Resolution

Table of Contents

Introduction 3

Workplace Conflict 3

Common Workplace Conflicts and Their Consequences 3

Workplace Aggression 4

The Expression of Aggression at the Workplace 5

The Expression of Hostility 5

Obstructionism 5

Open aggression 6

Other Forms of Workplace Aggression 6

Literature Review 6

Causes of Workplace Aggression 11

Consequences of Workplace Aggression on Individual and Organizational Level 12

Resolution and Prevention of Workplace Aggression 13

Conclusion 14

References 15

Appendix 18

Appendix 01 18

Appendix 02 19

Workplace Conflict Resolution

Introduction

Workplace Conflict

A workplace is usually comprised of people belonging to a diverse variety of ethnic, cultural and social backgrounds. These people usually possess different personality traits and characteristics, which gives rise to a possibility that a conflict between them might occur. The fact that a workplace has a potential for inducing stress further increases the possibility of the surfacing of such conflicts.

Common Workplace Conflicts and Their Consequences

There are three most common types of workplace conflicts. The first kind includes those clashes that appear because of opposition in different people’s opinions, decisions made and other behaviors that are displayed based on their beliefs. Such a type of clash is often called a personality clash as it surfaces when two people, with a different set of personality traits, fail to get along (Psychometrics Canada Ltd., 2009)

The second most common type of conflict appears when people working together begin to rely excessively on their co-worker. This ultimately reduces their productivity and reliance on others co-operation to a greater degree, for getting their tasks done. This becomes a cause of concern for the entire organization, particularly when a greater proportion of employees starts indulging themselves in such activities. In some cases, this...