Jet Blue

In this case it is easy to say this is what should have been done. Clearly it was a management problem; you cannot blame the IT system on not working right when it is obvious they needed to up-date the equipment.

When the JetBlue had the meltdown they were lucky they had gotten away with the system they had as long as they did. In the airline business bad weather is a situation we have to look at better than JetBlue did. The only good thing that might have come out of this is it did not hurt anybody or take any lives. This was a relatively mild situation, maybe it forced them to look at this bad weather scenario and more like it. God forbid anything bad does happen but maybe they will be more prepared next time.

The IT system needed to be updated by installing better software for their baggage department; it needs to be more efficient in letting the passengers know where their bags are. The booking system should also be updated with software to allow the customers to communicate through the kiosk at the airports. Reservations or canceling reservations should not be a big problem with passengers because of the technology we have access to. JetBlue needs to have a complete overhaul in the scenarios pertaining to what could happen but hope it does not. The management and the personal should be trained better in case these types of situations come up. These are my views on the JetBlue meltdown.