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Executive Summary

Multi Projects Inc is expanding its customer base and maintaining an effort to achieve maximum project effectiveness, yet the project delivery efficiency is lagging behind in both learning and growth, and internal processes. Through the balanced scorecard a path and flow for achieving the strategy and the mission of Multi Projects Inc can be achieved. This consists of determining the rules, principles and instruments that will ensure the bureaucratic functioning of both project and organisational activities in the internal processes of the company. Areas of focus for the investigation are identified in the case evaluation, while detail for each aspect was derived from both the internal and external organisational pressures that Multi Projects Inc is facing. Areas for Multi Projects Inc managers to focus on include the review of the matrix structure implementation, the processes, communication, organisational behaviour and succession planning within the company.

The conclusion of the case analysis verified that the matrix organisation required structural changes that allows for programmes such as succession planning and ultimately the sustainability of the company. The organisational culture within Multi Projects Inc needs to be clearly addressed by management so that employee’s behaviour complements the business objectives and the strategy of Multi Projects Inc. Communication between the functional department and the project office requires more efficient systems and processes to be implemented allowing the cross functional teams to have full knowledge of organisational controls. Multi Projects Inc will then have the correct organisational structure, systems and employee behaviour to deliver its own strategic objectives, and meet customer needs in a sustainable manner.

Why customers are important

Customers are the most important people for any organisation. They are the resource upon which the success of the business depends. When...